[et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”16px” global_colors_info=”{}”]<\/p>\n
The Service Quality Charter is the document through which the Angelica Library sets out the principles, standards and commitments it has made to its users, promoting transparency, accessibility and the continuous improvement of the services it offers.<\/p>\n
This section brings together the various editions of the Quality Charter, which can be consulted to gain an insight into how the Library\u2019s objectives, service delivery methods and standards have evolved over the years.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”View the 2026 Service Charter” url_new_window=”on” use_icon=”on” font_icon=”||fa||400″ icon_color=”#B30107″ icon_placement=”left” module_class=”carta-attiva” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#000000″ header_line_height=”1.8em” link_option_url=”https:\/\/bibliotecaangelica.cultura.gov.it\/wp-content\/uploads\/2026\/06\/Carta_dei_servizi_2026.pdf” link_option_url_new_window=”on” locked=”off” global_colors_info=”{}” header_text_color__hover_enabled=”on|hover” header_text_color__hover=”#B30107″]<\/p>\n
Version 2 released on 19 June 2026 <\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”View the 2023 Service Charter” url_new_window=”on” use_icon=”on” font_icon=”||fa||400″ icon_color=”#B30107″ icon_placement=”left” module_class=”carta-archivio” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#000000″ header_line_height=”1.8em” link_option_url=”https:\/\/bibliotecaangelica.cultura.gov.it\/wp-content\/uploads\/2023\/10\/Carta_dei_Servizi_compilata_2023.pdf” link_option_url_new_window=”on” custom_css_free_form=”.carta-attiva .et_pb_module_header::after||{|| content: %22%22;|| display: inline-block;|| width: 10px;|| height: 10px;|| background: #28a745;|| border-radius: 50%;|| margin-left: 8px;||}||||.carta-archivio .et_pb_module_header::after||{|| content: %22%22;|| display: inline-block;|| width: 10px;|| height: 10px;|| background: #dc3545;|| border-radius: 50%;|| margin-left: 8px;||}” global_colors_info=”{}” header_text_color__hover_enabled=”on|hover” header_text_color__hover=”#B30107″]<\/p>\n
Version 1 released on 30 September 2023<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
The Service Quality Charter is the document through which the Angelica Library sets out the principles, standards and commitments it has made to its users, promoting transparency, accessibility and the continuous improvement of the services it offers. This section brings together the various editions of the Quality Charter, which can be consulted to gain an insight into how the Library\u2019s objectives, service delivery methods and standards have evolved over the years.Version 2 released on 19 June 2026 Version 1 released on 30 September 2023<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_helpful_status":1,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"class_list":["post-258781","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bibliotecaangelica.cultura.gov.it\/en\/wp-json\/wp\/v2\/pages\/258781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bibliotecaangelica.cultura.gov.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bibliotecaangelica.cultura.gov.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bibliotecaangelica.cultura.gov.it\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/bibliotecaangelica.cultura.gov.it\/en\/wp-json\/wp\/v2\/comments?post=258781"}],"version-history":[{"count":2,"href":"https:\/\/bibliotecaangelica.cultura.gov.it\/en\/wp-json\/wp\/v2\/pages\/258781\/revisions"}],"predecessor-version":[{"id":258783,"href":"https:\/\/bibliotecaangelica.cultura.gov.it\/en\/wp-json\/wp\/v2\/pages\/258781\/revisions\/258783"}],"wp:attachment":[{"href":"https:\/\/bibliotecaangelica.cultura.gov.it\/en\/wp-json\/wp\/v2\/media?parent=258781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}